How to get started

The most efficient way to get started is to send us pictures of your existing water heater so we can better understand the situation. We like to have a close up picture of the specifications label, showing us the capacity and the model and serial number of the water heater. Once we review the pictures sent to us we can present to you options and pricing. Reviewing pictures ahead of time helps us avoid any misunderstandings or unexpected circumstances and reduces the number of visits to the job. If you are unable to provide pictures or any information just let us know and we will still do our best to accommodate you. In most cases we will be able to help you same day or next day for water heater repair or replacement.

When we finish:

Once we are finished we are going to clean up any mess made as a result of our work and take with us the old water heater and parts left over from the job. After we have cleaned up we review the job with the customer or representative of the customer. If an inspection of our work is necessary; it is best to schedule that inspection at this time. This is also a good time to ask any questions or show us anything plumbing and mechanical related in your home our business. Lastly we will present the bill for our services. Payment is always due upon completion. We accept cash, checks and most credit cards through our Square app. Please note there is a 3% transaction fee for all electronic transactions.

Inspection:

On the day of inspection someone will need to be available all day to meet the inspector. We always request an AM inspection but there is never any guarantee for a particular time. However if you call early the morning of the inspection sometimes they will give you a 2 hour window.

Covid info: All Washtenaw Plumbing and Heating personnel are fully vaccinated and will wear a mask in your home.