Thank you for checking out Washtenaw Plumbing and Heating! We are a small family owned business serving customers in Ann Arbor, Ypsilanti, Saline and surrounding areas. Our primary focus is on water heater repair and installation. It is our goal to provide customers with the best available products and top notch service and installations. We welcome you to call, text or email us about your water heater needs today. And if you are happy with our services you are welcome to leave us a review on Google!
We believe what this business is really about is serving you, the customer. Our first goal is for our customers at the end of each job, to know that we gave our all to meet their plumbing needs. We want each customer to feel like they could refer us to friends and family because you are our greatest advertisement! Thank you!
How to get started
The most efficient way to get started is to send us pictures of your existing water heater so we can better understand the situation. We like to have a close up picture of the specifications label, showing us the capacity and the model and serial number of the water heater. Once we review the pictures sent to us we can present to you options and pricing. Reviewing pictures ahead of time helps us avoid any misunderstandings or unexpected circumstances and reduces the number of visits to the job. If you are unable to provide pictures or any information just let us know and we will still do our best to accommodate you. In most cases we will be able to help you same day or next day for water heater repair or replacement.
When we finish:
Once we are finished we are going to clean up any mess made as a result of our work and take with us the old water heater and parts left over from the job. After we have cleaned up we review the job with the customer or representative of the customer. If an inspection of our work is necessary; it is best to schedule that inspection at this time. This is also a good time to ask any questions or show us anything plumbing and mechanical related in your home our business. Lastly we will present the bill for our services. Payment is always due upon completion. We accept cash, checks and most credit cards through our Square app. Please note there is a 3% transaction fee for all electronic transactions.
On the day of inspection someone will need to be available all day to meet the inspector. We always request an AM inspection but there is never any guarantee for a particular time. However if you call early the morning of the inspection sometimes they will give you a 2 hour window.
Covid info: All Washtenaw Plumbing and Heating personnel are fully vaccinated and will wear a mask in your home.
I was amazed by how they were able to price everything out beforehand on the phone, and how they stuck with the price they quoted. No added amount for taxes or fees or anything! They do a good job of working through the numbers with you in the beginning so that you wouldn't be surprised at what you have to pay later on. I had them replace a laundry room faucet and a bathroom tub/ shower faucet and shower head though the bathroom faucet job wasn't so easy (woork needed to be done at the very edge of the access panel opening), they did everything efficiently and quickly. I would definitely recommend them to others.
January 27, 2013
Ann Arbor, Michigan